FAQ

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Browse the questions we get most often. Still curious? Contact us → or jump straight to the live demo.

How accurate is IMEX?
IMEX achieves >97% precision on a benchmark of EU compliance questions reviewed by independent customs experts. Every answer ships with the original sources so you can verify the reasoning yourself in a single click.
What sources does IMEX use?
Official EU sources only — TARIC, the EEAS-consolidated sanctions list, dual-use Annex I, sectoral regulations, and the implementing acts of the Union Customs Code. We do not train on third-party legal commentary or unverified secondary sources.
Can I rely on this for compliance decisions — or do I still need to double-check?
IMEX is designed for compliance professionals to act on. Every answer cites the official source, so the verification step is one click rather than an hour of research. For high-stakes decisions, a final human review is still recommended.
Is IMEX a replacement for consultants?
No — IMEX handles the routine 95% of compliance questions so your consultants and legal team focus on the genuinely complex 5%. Most teams use IMEX as a first-pass tool before escalating only the edge cases.
What happens if the AI is wrong?
IMEX shows its confidence on every answer and tells you when it's uncertain. You can flag a wrong answer in one click; our compliance ops team reviews flagged answers within 24 hours and adjusts the agent.
Does IMEX cover all EU import/export rules?
IMEX covers EU-level customs, sanctions, dual-use, classification (TARIC), origin, and route checks. Member-state-specific extensions (e.g. national licensing) are on the roadmap; the assistant will tell you when a question requires that.
Are HS codes automatically identified?
Yes — paste a product description or a commercial invoice and the Classify assistant proposes a TARIC code with reasoning. You can refine the classification by uploading a photo or technical spec.
Can I ask follow-up questions?
Yes — chats are threaded. The assistant remembers the context of the file (your goods, route, destination) so follow-ups don't need to repeat the setup.
Can IMEX be integrated into our internal systems?
Yes — Enterprise plans include API access and pre-built connectors for popular TMS, ERP, and customs-broker systems. Solutions engineering helps with the rollout.